Direct Deposit Frequently Asked Questions

Why should I enroll in Direct Deposit?

Direct Deposit is the fastest and most efficient way to receive your student refunds, including financial aid.

How do I enroll in Direct Deposit?

Login to Student Administration and select Self-Service - Student Center. Navigate to the Finances section and select "Enroll or Edit Direct Deposit Information." Follow the instructions to set up or review your direct deposit banking information. After entering your information tab out of the box and select "Add". Steps to sign up for Direct Deposit.

What type of account can I use for Direct Deposit?

The account must be a checking account with a U.S. bank.

Where do I find my bank's routing number?

The routing number is used to identify the particular financial institution that you hold a bank account with and it can be found at the bottom of your personal check.

Can I have my refund directly deposited into another individual's bank account?

You may not use a bank account other than your own for refunds, for example a parent's bank account. You are responsible for specifying the correct account and maintaining accurate banking information. Once a Direct Deposit refund is processed, the University cannot cancel or reverse the transaction.

Will my bank information be safe and secure?

Yes. The University has taken steps to safeguard the banking information stored on our computer systems. It is important that you keep your NetID and password secure so that unauthorized persons cannot log into the Student Administration System using your credentials.

What should I do if my banking information changes?

You can change your Direct Deposit information by logging into Student Administration and selecting Self-Service - Student Center. Navigate to the Finances section and select "Enroll or Edit Direct Deposit Information." Follow the instructions to edit and review your direct deposit banking information. Steps to edit your Direct Deposit information.

If I just signed up for Direct Deposit, when will it become effective?

Your Direct Deposit enrollment is effective immediately.

My bank account was closed but I forgot to deactivate my Direct Deposit. How do I receive my refund?

Contact the Office of the Bursar at StudentDisbursements@uconn.edu or 860-486-4830 to receive information and instructions.

Can I have my refund mailed instead of Direct Deposit?

You must deactivate your Direct Deposit Enrollment prior to creation of the refund to have a check mailed. Login to Student Administration and select Self-Service - Student Center. Navigate to the Finances section and select "Enroll or Edit Direct Deposit Information." Review your bank account information and select "Remove". Select "Yes" to confirm. Steps to deactivate Direct Deposit.

Can I pick up my refund instead of Direct Deposit?

You must deactivate your Direct Deposit Enrollment prior to creation of the refund to have a check mailed. Login to Student Administration and select Self-Service - Student Center. Navigate to the Finances section and select "Enroll or Edit Direct Deposit Information." Review your bank account information and select "Remove". Select "Yes" to confirm. Steps to deactivate Direct Deposit.

Storrs students- Your refund will be held in our office for 21 days after creation. If you have not picked up your refund it will be automatically mailed to the address on file.

All other students: Your refund will be automatically mailed home and cannot be picked up in our office.

How will I know if I am receiving a refund?

You can review your fee bill by logging into Student Administration and selecting Self-Service - Student Center. Navigate to the Finances section and select "Online Term Fee Bill." If your refund has been created it will be listed under the "Refund" section of your fee bill. Steps to view your fee bill.

When is Financial Aid refunded?

Per the federal guidelines, financial aid will be disbursed ten days prior to the beginning of the semester. To qualify for the earliest availability, you must register for classes, complete your financial aid documents, and accept your financial aid.

How is Financial Aid refunded?

Financial Aid is first used to pay charges on student accounts, with any remaining balance being refunded to the student. If you enroll in Direct Deposit, financial aid in excess of University charges will be refunded to you and Directly Deposited to your bank account.

What is the deadline for enrolling in Direct Deposit to ensure my financial aid is directly deposited?

Enroll as soon as possible before the semester begins and your aid is disbursed to ensure that financial aid is deposited to your bank account.

If I am expecting a late disbursement of my Financial Aid, will those funds be Directly Deposited?

Yes. Refunds are issued throughout the semester and Direct Deposited to your bank account if you are enrolled in Direct Deposit.

If I am a Graduate Assistant or employee at UConn and have Direct Deposit for payroll is this the same as Direct Deposit for the Office of the Bursar?

No! You will have to sign up for Direct Deposit for Office of the Bursar refunds separately.

Who should I contact if I still have questions?

Contact the Office of the Bursar at StudentDisbursements@uconn.edu or 860-486-4830.