Current Collections Status for Non-Student Accounts Receivable

Standard collection efforts

UConn Accounts Receivable (AR) regularly performs collections duties on non-student accounts:

AR typically:

  • Mails quarterly statements to customers with balances due
  • Mails past due customers dunning letters requesting payment
  • Places past due customer accounts with an outside collection agency
  • Places past due customer accounts with DAS for tax offset
  • Places holds on UConn student accounts with non-student balances at the request of the department

Guidance to departments from AR

Departments are responsible for ensuring their departmental invoices are paid. 

To this effect, AR advises departments to:

  • Reach out to their customers with open invoices
  • Offer electronic payment options (detailed instructions provided below)
  • Offer assistance to customers in need of modifications to their payment terms/payment plans
    • If customers are offered leniency, please edit the customer in KFS, attach a note to the customer account with specific details of the leniency, and attach the email or any documentation supporting the agreement between the department and customer
    • Details on editing customers in KFS can be found beginning on page 15 of the KFS Cash and AR Procedure Guide.

Electronic Payment Options

ACH/eCheck:

Any customer is welcome to pay their KFS invoice online via ACH/electronic check.  There is no fee associated with paying by these means for either the department or customer.

Note, however, the customer must have the invoice number and/or customer number to process a payment online with ACH/eCheck.  To pay online via ACH/eCheck, access the following link: https://secure.touchnet.com/C21646_ustores/web/product_detail.jsp?PRODUCTID=383

Credit/Debit Cards:

For any department seeking the ability to offer customers to pay online with a credit/debit card, the department can complete the Marketplace Request Form and return via email to marketplace@uconn.edu.  In lieu of signatures, it is necessary to include the appropriate Fiscal Officer and Dean/Director on the email to marketplace@uconn.edu in order to confirm their approval.

Please note, departments are charged a 2.25% processing fee for payments received via credit/debit card purchases (billed monthly).  The customer must know the name of the UConn department for which the invoice was generated, as well as knowing the invoice number and/or customer number in order to submit payment.

Require additional information?

For additional information regarding payment options, please contact Cash Operations at cashoperations@uconn.edu.

For additional information regarding invoices or collections, please contact Accounts Receivable at accountsreceivable@uconn.edu.