Fall 2020 FAQ

Last updated 8/27/20

Paying your bill

1. Is the Fall 2020 semester due date still August 1st?   

No, the Fall 2020 semester due date has been extended to August 28th. 

 

2. I noticed there are changes to the University Payment Plan.  What are these specifically? 

There are two main changes to the University Payment Plan.  The first is the $100 enrollment fee is due at the time of registration.  The second is the due dates of the payment plan which are: August 1st, September 1st, October 1st and November 1st.   

 

3. Can I mail a check to pay the outstanding balance due on my current fee bill? 

The Storrs Campus is processing check payments on a limited basis. We cannot guarantee timely processing of check payments sent to our office via mail. We highly recommend paying your fee bill using one of the online payment options described at https://bursar.uconn.edu/payments-page/. 

 

4. Are other UConn locations accepting check payments? 

The School of Law, Hartford Campus, and Stamford Campus are unable to process check payments. All other campuses, including UConn Health are currently processing check payments on a limited basis. All students are strongly encouraged to make payments using one of the online options described at https://bursar.uconn.edu/payments-page/. 

 

5. I am experiencing extreme financial hardship, does the University have any resources to assist me? 

Students who are facing unexpected financial hardship due to COVID-19 are encouraged to contact the Office of Student Financial Aid Services at financialaid@uconn.edu. Financial Aid will work to determine what, if any, supplemental financial support may be provided, or may refer students to the Students First Fund, which is administered by the Dean of Students office. 

6. Why can I view my bill in two different locations and why are they different?

Prior to each semester, students and authorized users are notified by e-mail when their e-bill is ready to be viewed.  Students and Authorized Users are directed to the e-bill and Payment Suite Login to view and pay their bills.  These bills are static based on the date the bill was uploaded into the system.  To see the most up-to-date fee bill information on this site, please refer to Account Activity while logged into the e-bill and Payment Suite.

When students and delegated users log into the Student Administration system, they may also view their fee bill.  These bills display all charges, credits, refunds, and anticipated deferrals as they are posted.  This bill is always up-to-date.

7. I am a parent.  Why can I view one bill but not the other?

At UConn, students may provide direct access to certain portions of their education records. Students also have the ability to provide permission for certain offices at UConn to discuss records held or managed by that office and/or services provided to the student through that office. Different processes are required for each of these options.

There are currently three different options that students can grant:

  • Talk – Discuss Student Information with University Officials
  • Access – View Certain Education Records (including access to view the fee bill in the Student Administration system)
  • Pay – Make payments on behalf of a student (including access to view e-bill and Payment Suite)

Further explanation on how to permit UConn to discuss and/or share student information or records is available online or by clicking here.

8. Where can I find more information regarding FERPA (Family Educational Rights and Privacy Act)?

Please visit ferpa.uconn.edu for more information on how FERPA applies to UConn students and their families.

Holds 

9. I want to register for my Fall 2020 classes but I have a “Bursar Hold”. What are my options if I am facing a temporary financial challenge and cannot immediately pay the balance due? 

If you/or your family are experiencing extreme financial hardship due to the public health crisis, please contact us at bursar@uconn.edu. Describe your circumstances and we will review your account to determine options. 

 

Refunds 

10. I am expecting a refund as a result of a recent award (e.g. scholarship, grant, student loan, etc.). When can I expect to receive the refund? 

We are processing refunds daily via direct deposit. Paper refund checks are generated on Wednesdays and are mailed to the student’s address on file. We strongly encourage students to sign up for direct deposit.  Students may not pick up their checks in person.  

 

Tuition and fees 

11. Why must I pay mandatory fees even if I am not going to be on campus?

The Office of the Bursar does not have the authority to change tuition and fee rates once established.  All mandatory fees must be paid to support programs and services at UConn.

Every student signs the SF Responsibility Agreement prior to being able to register for classes, which states in part:

“I understand that when I enroll at the University of Connecticut (the “University”) or receive any service from the University, it is my responsibility to pay, by the scheduled due date, all tuition, fees and other associated costs assessed as a result of my enrollment and/or receipt of services.”

For the full SF Responsibility Agreement, please review the SF Responsibility Agreement FAQ: https://bursar.uconn.edu/sf-responsibility-agreement-faq/

For a full explanation of fees, please review the Description of Fees: https://bursar.uconn.edu/description-of-fees#Fall2020Fees

12. Can my tuition and fees be discounted? Can the Office of the Bursar change my tuition and fees? 

The University approved the amounts for tuition and fees as proposed by senior leadership for Fall 2020.  Full-time UConn undergraduates based at the Storrs campus will save more than $700 in discounted mandatory student fees if they choose to take their fall courses fully online and do not live in University housing. The Office of the Bursar does not have the authority to change tuition and fee rates once established.

 

13. I am an out of state student planning to study all online?  Why am I being charged out of state tuition?

Course instruction modality has no impact on tuition rates. Tuition rates are based upon residency.

 

Online-only fees 

14. Will I be receiving a discount in fees for the Fall 2020 semester?   

Students registering to take all their classes with online instruction (excludes hybrid courses) for the fall term and who do not live in University housing will receive a discount of their mandatory fees. The details of the discount fees are posted on our website. 

 

15. I have all online-only classes.  When will my fee bill be updated with online-only fees?  

Discounted fees for fully online classes will appear on fee bills beginning  late July/early August.

 

16. Almost all of my classes are online.  Why can’t I get the online-only fees?  

The only students that qualify for the discount of mandatory fees are students with fully online class schedules for the Fall 2020 term (excludes hybrid).  Storrs campus students with partially in-person classes are able to access all services supported by the fees.

 

17. Is Distance Learning the same as online for tuition purposes?  

Distance Learning does count as an online learning modality, so students taking DL classes will also qualify for the online-fee discount. 

 

Other charges 

18. Where are my Housing and Dining charges? 

These charges will not be included on the initial fee bill and are expected to be billed after August 1st.     

 

19. How can I waive the health insurance charge?  

The deadline to waive the University Health Insurance Fee is September 15, 2020. After this date the charge will remain on the fee bill. Please follow these steps to complete the Health Insurance waiver.  For more information please visit the UConn Student Health and Wellness website.

 

20. Why am I being charged the rec center fee if all my classes are online?  

For Fall 2020, the fee will be discounted for students with a fully online class schedule by 50% to minimally cover the cost of debt service on the building.

The Recreation Center’s Fall 2020 Re-Opening webpage is located here: https://recreation.uconn.edu/fall-2020-re-opening/

Contact information

21. How can I reach the Office of the Bursar?

The Office of the Bursar is working remotely and not available for in-person questions.  If you have any questions, please email us at bursar@uconn.edu or use our live chat at bursar.uconn.eduSelect areas of the office are offering virtual appointments to assist with specific payment, third party billing, and Perkins loan questions.  If you would like to schedule an online TEAMS or WEBEX meeting with one of our representatives, please schedule an appointment.

22. Who can I consult for information regarding registration, financial aid, and housing?

The Recreation Center’s Fall 2020 Re-Opening webpage is located here: https://recreation.uconn.edu/fall-2020-re-opening/

The Office of the Registrar has a COVID-19 FAQ located here: https://registrar.uconn.edu/

The Office of Financial Aid Services has a COVID-19 FAQ located here: https://financialaid.uconn.edu/office-of-student-financial-aid-covid-19-faqs/

Residential Life has a Fall 2020 Housing FAQ located here: https://reslife.uconn.edu/fall-2020-housing-faq/