Spring 2021 FAQ

Last updated 12/30/2020

Please be sure to review the Letter from Provost Lejuez on the Spring 2021 Semester.  It contains useful information, much of which is here too.

Paying your bill

1. Has the Spring 2021 semester due date changed?

No. Unlike Fall 2020, there is no extension to Spring 2021 due dates.  Undergraduate fee bills are due January 8th.  Graduate fee bills are due January 15th.  Please see our Important Dates at the bottom of our homepage (bursar.uconn.edu) for more details.

2. Have the Spring 2021 semester payment plan dates changed?

No. Unlike Fall 2020, there is no extension to Spring 2021 due dates for the payment plan installments.  The installments are due 12/15, 1/15, 2/15, and 3/15.

3. Can I mail a check to pay the outstanding balance due on my current fee bill? 

The Storrs Campus is processing check payments on a limited basis. To ensure your payment is processed by the due date, we highly recommend paying your fee bill using one of the online payment options described at https://bursar.uconn.edu/payments-page/.

4. Are other UConn campuses accepting check payments? 

The School of Law and Stamford Campus are unable to process check payments. Students at other regional campuses should consult their campus staff to ensure that they are processing check payments. All students are strongly encouraged to make payments using one of the online options described at https://bursar.uconn.edu/payments-page/.

5. I am experiencing extreme financial hardship, does the University have any resources to assist me? 

Students who are facing unexpected financial hardship due to COVID-19 are encouraged to contact the Office of Student Financial Aid Services at financialaid@uconn.edu. Financial Aid will work to determine what, if any, supplemental financial support may be provided, or may refer students to the Students First Fund, which is administered by the Dean of Students office.

6. Why can I view my bill in two different website locations and why are they different?

Prior to each semester, students and authorized users are notified by e-mail when their e-bill is ready to be viewed.  Students and Authorized Users are directed to the e-bill and Payment Suite Login to view and pay their bills.  These bills are static based on the date the bill was uploaded into the system.  To see the most up-to-date fee bill information on this site, please refer to Account Activity while logged into the e-bill and Payment Suite.

When students and delegated users log into the Student Administration system, they may also view their fee bill.  These bills display all charges, credits, refunds, and anticipated deferrals as they are posted.  This bill is always up-to-date.

7. I am a parent.  Why can I view one bill but not the other?

At UConn, students may provide direct access to certain portions of their education records. Students also have the ability to provide permission for certain offices at UConn to discuss records held or managed by that office and/or services provided to the student through that office. Different processes are required for each of these options.

There are currently three different options that students can grant:

  • Talk – Discuss Student Information with University Officials
  • Access – View Certain Education Records (including access to view the fee bill in the Student Administration system)
  • Pay – Make payments on behalf of a student (including access to view e-bill and Payment Suite)

Further explanation on how to permit UConn to discuss and/or share student information or records is available online or by clicking here.

8. Where can I find more information regarding FERPA (Family Educational Rights and Privacy Act)?

Please visit ferpa.uconn.edu for more information on how FERPA applies to UConn students and their families.

Holds 

9. I want to register for my Spring 2021 classes but I have a “Bursar Hold”. What are my options if I am facing a temporary financial challenge and cannot immediately pay the balance due? 

If you/or your family are experiencing extreme financial hardship due to the public health crisis, please contact us at bursar@uconn.edu. Describe your circumstances and we will review your account to determine options.

Refunds 

10. I am expecting a refund as a result of a recent award (e.g. scholarship, grant, student loan, etc.). When can I expect to receive the refund? 

We are processing refunds daily via direct deposit. We strongly encourage students to sign up for direct deposit.  Paper refund checks are generated only on Wednesdays and are mailed to the student’s address on file. Students may not pick up their checks in person.

Tuition and fees

11. Is tuition discounted?

No, tuition is not discounted.

12. Why must I pay mandatory fees even if I am not going to be on campus?

All mandatory fees must be paid to support programs and services at UConn.

Every student must acknowledge and agree to the SF Responsibility Agreement prior to being able to register for classes, which states in part:

“I understand that when I enroll at the University of Connecticut (the “University”) or receive any service from the University, it is my responsibility to pay, by the scheduled due date, all tuition, fees and other associated costs assessed as a result of my enrollment and/or receipt of services.”

For the full SF Responsibility Agreement, please review the SF Responsibility Agreement FAQ: https://bursar.uconn.edu/sf-responsibility-agreement-faq/

For a full explanation of fees, please review the Description of Fees: https://bursar.uconn.edu/description-of-fees/

13. Can my tuition and fees be discounted? Can the Office of the Bursar change my tuition and fees? 

The University approved the amounts for tuition and fees as proposed by senior leadership for Academic Year 2020-2021.  Full-time UConn undergraduates based at the Storrs campus will save more than $700 in discounted mandatory student fees if they choose to take their courses fully online and do not live in University housing. The Office of the Bursar does not have the authority to change tuition and fee rates once established.

14. Have any fees been reduced for students regardless of modality?

Yes.  The Activity Fee has been reduced for students regardless of their modality.  Please refer to our tuition and fees pages for your particular program.

15. I am an out of state student planning to study all online.  Why am I being charged out of state tuition?

Course instruction modality has no impact on tuition rates. Tuition rates are based upon residency.  The Office of the Bursar does not have the authority to change tuition and fee rates once established.

Academic Calendar

16. I see in the Letter from Provost Lejuez on the Spring 2021 Semester the following:

“For the start of the spring semester, we will conduct the first two weeks of all classes remotely so residential students can quarantine at the same time as spring courses start.

Following spring break, residential students will return home and the last two weeks of classes, as well as exams, will be conducted remotely for all students.”

Will my housing, tuition, or fees be prorated or discounted to reflect these weeks of virtual instruction?

No.  These adjustments to the calendar will have no effect on billing of housing, dining, tuition, and fees:

“Similar to the current semester, the cost of housing and dining will remain the same as the previous academic year.”

For more information on housing and these weeks of virtual instruction, please visit the Residential Life Spring Housing FAQ and click on the question “If the halls stay open until April 11 will there be a discounted housing rate for the spring 2021 semester?”

Online-only fees 

17. Will I be receiving a discount in fees for the Spring 2021 semester?   

Students registering to take all their classes with online instruction (excludes hybrid courses) for the spring term and who do not live in University housing will receive a discount of their mandatory fees. The details of the discount fees are posted on our website.

“We will continue to offer the fee reduction to help meet two goals: 1) de-densifying campuses; and 2) opening up opportunities for in-person courses for students in residential housing.

  • A student may receive the fee reduction if they are not living on campus and they have no in-person courses.
    • Research and independent study courses will be labeled as in person no matter where they take place. Students will not be eligible for the fee reduction if they are enrolled in these courses.
    • Instructors cannot change the modality listing for individual students to make them eligible for the fee reduction.”

18. I have all online-only classes.  When will my fee bill be updated with online-only fees?  

Discounted fees for fully online classes will appear on fee bills once they are issued.

19. Almost all my classes are online.  Why can’t I receive the discount?  

To  qualify for the discount of mandatory fees students must be registered  in all  online course modalities for the Spring 2021 term (excludes hybrid), and not be residing in University housing.  Storrs campus students with partially in-person classes are able to access all services supported by the fees.

20. Is Distance Learning the same as online?  

Distance Learning does count as an online learning modality, so students taking DL classes will also qualify for the online-fee discount.

Other charges 

21. Why are my Housing and Dining charges not posted to my fee bill?

There can be a delay in finalization of your housing assignment and posting to the fee bill. Please be patient.

22. Why am I being charged the rec center fee if all my classes are online?  

For Spring 2021, the fee will be discounted for students with a fully online class schedule. The reduced student recreation center fee supports virtual exercise programs as well as the construction repayment for the building..

The Recreation Center’s webpage is located here: https://recreation.uconn.edu/.

Contact information

23. How can I contact the Office of the Bursar?

The Office of the Bursar is pleased to announce that we are accepting phone calls again!

Please call us at (860) 486-4830, 8:00am-5:00pm, Monday-Friday to speak with a Bursar representative.

The Office of the Bursar is working remotely and not available for in-person questions.  If you have any questions, please email us at bursar@uconn.edu or use our live chat at bursar.uconn.edu.  Select areas of the office are offering virtual appointments to assist with specific payment, third party billing, and Perkins loan questions.  If you would like to schedule an online TEAMS or WEBEX meeting with one of our representatives, please schedule an appointment.

24. Who can I contact for information regarding registration, financial aid, and housing?

The Office of the Registrar has a COVID-19 FAQ located here: https://registrar.uconn.edu/

The Office of Financial Aid Services has a COVID-19 FAQ located here: https://financialaid.uconn.edu/office-of-student-financial-aid-covid-19-faqs/

Residential Life has a Spring 2021 Housing FAQ located here: https://reslife.uconn.edu/spring-housing-faq/